How do I make manage my finances?How do I make manage my finances?
To make a payment or transfer, simply log in to your ONE Payments account, select the **"Send Money"** or **"Make Payment"** option, and follow the steps to enter the recipient’s details and amount. You can also choose to transfer from your bank account, debit card, or wallet balance.
Can I track my transactions?Can I track my transactions?
Yes, you can track your transactions in real-time. Once a payment or transfer is made, you will receive a confirmation email or notification. Additionally, your transaction history is available under the **“Transaction”** section of your account dashboard
What happens if my transaction fails?What happens if my transaction fails?
If a transaction fails, you will be notified immediately with an error message. Common causes for failure include incorrect recipient details or insufficient funds. In such cases, funds are usually returned to your account. For further assistance, please contact our support team.
How can I withdraw funds to my own bank account?How can I withdraw funds to my own bank account?
You can easily withdraw funds to your linked bank account or payment card. Simply log in to your account, select the **"Withdraw"** option, choose the amount and destination, and confirm the transaction. Withdrawal times may vary depending on your bank and location.
Are there limits on the amount I can send or receive?Are there limits on the amount I can send or receive?
Yes, there are transaction limits depending on your account type, the destination country, and the payment method.
What currencies are supported by ONE Payments?What currencies are supported by ONE Payments?
ONE Payments supports a wide range of currencies for cross-border transactions. These include major currencies such as USD, SGD, and many more. For a complete list of supported currencies, please check our
Supported currencies page.
Is ONE Payments regulated?Is ONE Payments regulated?
ONE Payments is the solution provider and all regulated functions are performed by Airwallex, and entirely regulated by the Monetary Authority of Singapore.
