Terms and Conditions for One Payments Pte. Ltd.
Definitions
In these Terms and Conditions, unless specifically indicated otherwise or as defined herein, capitalized terms shall carry the same meaning as outlined in the Merchant Service Agreement:
- “Alipay+ Services” refers to the service provided by One.ooo, which facilitates the processing and collection of transaction amounts from a customer’s digital wallet on behalf of the Merchant.
- “Alipay” is a payment service offered by Alipay Singapore E-Commerce Private Limited, a company incorporated under Singapore law with its office at 8 Shenton Way, #45-01 AXA Tower, Singapore 068811. This service processes payments made by customers through digital wallets.
- “Digital Wallet” refers to e-wallets such as Alipay China, Alipay Hong Kong, Touch 'n Go, GCash, Dana, or KakaoPay, owned by the customer, which hold stored value and enable payment for goods and services on the Merchant’s platform.
- “Amex Service” pertains to the service provided by One.ooo for processing online payments made by customers to merchants via the Amex Payment Method for purchasing goods and services on the Merchant’s platform.
- “Amex” is American Express Company, acting as a card acquirer and card network provider.
- “Amex Payment Method” refers to the payment method allowing customers to use an Amex electronic card to pay transaction amounts to the Merchant.
To clarify, if definitions related to the Amex Service and the Electronic Card Payment Service (described below) are identical, the definitions outlined below will apply unless they conflict with the Amex Service.
- “Electronic Card Payment Service” refers to the service provided by One.ooo for receiving and processing electronic card payments made by customers to merchants through the platform. Unless expressly specified otherwise, the terms and conditions of the Electronic Card Payment Service apply exclusively to electronic cards other than Amex cards, for which One.ooo provides a separate and distinct service as detailed in Section 2 above.
- “Arbitration Fee” means the fee imposed by card networks for raising a dispute to be reviewed and decided by the card network.
- “Cardholder Authentication” or “3DS” is a protocol that enables cardholders to authenticate with their issuing bank when making card-not-present (CNP) transactions, adding an extra layer of security to reduce fraudulent transactions.
- “Card Acquirer” is a third-party entity, such as a bank or financial institution, that processes the customer’s electronic card payment information and remits funds on behalf of One.ooo or the customer.
- “Card Network” refers to entities administering and managing card schemes, including but not limited to VISA, MasterCard, and JCB.
- “Cut-off Time” is the agreed time by the card acquirer and One.ooo for settling customer transactions.
- “Dispute” refers to any payment dispute arising when a cardholder denies a transaction for various reasons (including fraud-related disputes, authorization issues, processing errors, or consumer disputes), leading the cardholder to request the financial institution to reverse the payment.
- “Electronic Card” refers to an electronic card, such as a credit or debit card, issued by service providers including commercial banks, financial institutions, or other members of card networks, collectively referred to as “Financial Service Providers,” for the payment of goods or other expenses in place of cash.
- “Multi-Currency Service” refers to the service provided by One.ooo for collecting and transferring online payments made by customers in foreign currencies, which are then converted and transferred to the Merchant in local currency.
- “QR Payment Service” pertains to the service provided by One.ooo for processing and collecting transaction amounts from customers on the platform by generating a quick response (QR) code and presenting it to the customer for payment of goods and services.
- “PayNow QR” is a QR Payment Service available to merchants, supporting One.ooo’s platform exclusively in Singapore.
- “Atome Service” refers to the service provided by One.ooo Payments that includes (i) implementing and managing an Atome Deferred Payment Structure for customers, (ii) conducting validation checks and assessments on customers and merchants, (iii) managing accounts, and (iv) processing and collecting transaction amounts from customers using their chosen payment method.
- “Atome” is provided by APaylater Financials Pte Ltd, a company incorporated under Singapore law with its office at 80 Robinson Rd, #09-01, Singapore 068898.
- “Atome Deferred Payment” is the deferred payment method selected by the customer through the Atome application, website, or other channels, which the customer agrees to pay according to the selected payment structure.
- “Atome Deferred Payment Structure” refers to the arrangement allowing the customer to access a loan through the Atome application, website, or other channels to pay the Merchant for the transaction.
- “ShopeePay Service” refers to the service provided by One.ooo Payments for receiving and processing payments made by customers via their ShopeePay Wallet.
- “ShopeePay” is offered by ShopeePay Private Limited, a company incorporated under Singapore law with its office at 1 Fusionopolis Place, #17-10 Galaxis, Singapore 138522.
- “ShopeePay Wallet” is an electronic wallet opened and/or registered by the customer with ShopeePay through the ShopeePay application, website, or other means, storing the customer’s debit or credit card information and prepaid value.
- “WeChat Service” refers to the service provided by One.ooo Payments for processing and collecting transaction amounts from customers via Weixin Pay on behalf of the Merchant.
- “WeChat” is provided by Tenpay Payment Technology Co., Ltd, a company incorporated under the laws of China, with its office located at Tencent Building, Kejizhongyi Avenue, Hi-tech Park, Nanshan District, Shenzhen 518057. WeChat handles payment processing through Weixin Pay.
- “WeChat Pay” refers to an electronic wallet opened and/or registered by the customer with Weixin via the Weixin Pay application, website, or other channels, which stores the customer’s debit or credit card information and prepaid value.
Terms and Conditions
These Terms and Conditions form an integral part of the Merchant Service Agreement.
- Use of Services: For any Selected Payment Method approved by One.ooo, excluding Amex, the Merchant is entitled to use such methods to receive transaction amounts from customers under the Source of Fund’s Terms and Conditions.
- Registration on Behalf: One.ooo may register merchants on their behalf with a Source of Fund upon the Merchant’s instruction. In doing so, the Merchant grants One.ooo the right to share all necessary information with the Source of Fund to provide the service, including names, addresses, web addresses, and details of goods and services offered.
- Use of Logos and Marks: Upon completing the Merchant’s onboarding process, the Merchant may use logos and content from the Source of Fund to indicate acceptance. The Merchant agrees to comply with any instructions provided by the Source of Fund and/or One.ooo, as well as Source of Fund’s policies on logo and mark usage. The Merchant allows One.ooo to monitor the use of such logos and marks.
- Customer Notification: When providing goods or services through the platform, the Merchant agrees to inform the customer of (i) product details, specifications, and quality, (ii) conditions and policies regarding refunds, cancellations, and returns, (iii) the business’s principal address, telephone number, and email address, (iv) delivery procedures, and (v) the privacy policy.
- Consent Request: The Merchant agrees to obtain consent and authorization from the customer for payment using the selected payment method.
- Transaction Receipt: The Merchant will issue a receipt for the transaction value payment upon completion, including (i) the payment method, (ii) details of purchased goods and services, (iii) amounts, (iv) the purchase date, and when the service will be provided or goods received, and (v) cancellation or refund policies.
- Refund Rules:
- Refunds through means other than the designated refund function by One.ooo, such as bank transfers or cash, are not permitted, except as outlined below.
- Any additional fees or costs resulting from a refund request, as notified by One.ooo, will be borne by the Merchant.
- c. Refunded amounts will be deducted from the Merchant’s balance immediately after the request is approved.
- Service fees, VAT or GST, and applicable taxes will not be refunded to the Merchant unless a void is processed before the cut-off time.
5.. Specific rules apply depending on the selected payment method:
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| Alipay+ Service: |
The Merchant can refund the full or partial amount within 365 days of the transaction. If the refund is processed before the cut-off time, it will be voided, with voids only applicable to the full amount. |
| Amex Service and Electronic Card Payment: |
Refunds can be processed within 180 days of the transaction date, with longer periods available upon request. Full refunds or partial refunds up to five times per transaction are allowed. If a refund is processed before the cut-off time, it will be voided, applicable only to the full amount. |
| QR Payment Service (PayNow QR): |
Refunds can be processed within 180 days of the transaction date, with no voided transactions associated with this service. |
| Atome Service: |
The Merchant can refund the full or partial amount within 365 days of the transaction.If the refund is processed before the cut-off time, it will be voided, with voids only applicable to the full amount. |
| ShopeePay Service: |
Refunds can be processed within 180 days of the transaction date. If processed within the transaction date, it will be voided, applicable only to the full amount. |
| WeChat Service: |
Refunds can be processed within 365 days of the transaction date. If processed before the cut-off time, it will be voided, applicable only to the full amount. |
- Transaction Expiration: The Merchant acknowledges that selected payment methods may have an expiration date. If the customer fails to complete the payment before the transaction request expires, the request will be automatically revoked, preventing further payment.
- Maximum Transaction Amount: The Merchant acknowledges that selected payment methods have a maximum transaction limit defined by applicable law and risk considerations.
- Amex Service:
- One.ooo will provide payment gateway solutions to the Merchant within the following scope:
- Provide integration specifications to connect with One.ooo and/or card networks;
- Consult with the Merchant on API testing procedures;
- Register the Merchant’s account with a MID designated by the card network; and
- Provide a customized transaction report to the Merchant.
2. One.ooo will not provide settlement, payment collection, or transfer services to the Merchant.
3. The Merchant agrees to provide One.ooo with relevant information pertaining to requirements and architecture and upon consultation request.
4. The Merchant acknowledges and agrees that rights and obligations related to online payment receipt and transaction amount transfers, including any disputes, fraud, chargebacks, refunds, or reversed payments, are solely between the Merchant and Amex.
5. In consideration of the Amex Service provided by One.ooo, the Merchant agrees to pay the service charge to One.ooo as specified in Schedule I of these Terms and Conditions within seven days of receiving the monthly invoice from One.ooo. The service charge will be paid via wire transfer to a designated bank account or by other methods specified by One.ooo.
6. Any unpaid amount within seven days of receiving the invoice will accrue interest at a rate of 7.5% per annum. One.ooo’s right to interest and costs applies to any amount awarded in legal proceedings.
- Disputes: The Merchant accepts One.ooo’s transaction records as conclusive and binding for all purposes.
- Disputes with Electronic Card Payment Transactions:
- The Merchant acknowledges that disputes may arise long after a transaction is completed.
- The Merchant agrees to provide necessary information and documents in response to disputed transactions within the provided time or decide to accept and lose the dispute. This timeframe is typically between 3 and 7 days after One.ooo informs the Merchant. If the information is not received on time, the dispute is considered accepted and lost.
- The Merchant acknowledges that a bank raising a dispute may reject supporting documents as insufficient and insist on resolution. If the Merchant requests the card network to review the dispute, filing fees will apply and must be covered by the Merchant.
- The Merchant acknowledges that some disputes cannot be resolved without filing for arbitration, especially for transactions reported as fraudulent without cardholder authentication protection.
- Disputed amounts, including service fees, VAT or GST, applicable taxes, and other charges, may be deducted from the Merchant’s balance immediately upon receipt of the dispute. The same amount will be returned if the dispute is won.
- The Merchant is responsible for covering any fees or costs associated with disputes. Additional fees, fines, and penalties may apply if the Merchant has excessive disputes, which may result in the termination of the agreement.
- If the Merchant terminates their account with One.ooo, they remain liable for any disputes that occurred while accepting payments through One.ooo.
- QR Payment Service:
- If a customer chooses to pay transaction amounts via the QR Payment Service, One.ooo will retrieve the payment instructions, request the Source of Fund to generate a specific QR code, and present it to the customer on the platform for scanning and payment.
- Upon successful payment (i.e., the transaction amount has been withdrawn or transferred from the customer’s account to One.ooo’s account), One.ooo will notify the Merchant of the payment status.
- The Merchant agrees to obtain the customer’s consent and authorization for One.ooo to process the payment via the QR Payment Service. The Merchant acknowledges that One.ooo or the Source of Fund may refuse to process payments via the QR Payment Service for any transaction deemed incomplete, insecure, unauthorized, restricted, or for other reasons at One.ooo’s sole discretion.
- Upon One.ooo’s request, the Merchant shall obtain and provide the customer’s name, address, and other necessary information for processing payment via the QR Payment Service. This information must be provided electronically and delivered to One.ooo as outlined in the Merchant Service Agreement.
- The Merchant shall promptly notify One.ooo of any suspicious or illegal transactions, providing relevant information (e.g., transaction date and time, customer bank account details, amount transferred).
- The Merchant shall not send, distribute, or upload data or materials containing viruses, malicious code, or harmful components that could impair or damage One.ooo’s or any other party’s hardware or software.
- Multi-Currency Service:
- The Merchant agrees that the actual foreign exchange rate will be calculated by One.ooo when a payment is captured, a refund is processed, or a dispute amount is deducted or returned. The actual exchange rate may differ from the quoted rate provided at charge creation.
- The Merchant shall obtain the customer’s consent to accept that the foreign exchange rate is subject to fluctuations, which may result in a loss or gain in value.
- Atome Service: By using the Atome Service, the Merchant agrees to be bound by the terms set forth in Schedule IV: Atome Deferred Payment Structure, which forms an integral part of these Terms and Conditions.
- Service Charge: Unless otherwise agreed upon, the rates specified in Schedule I of these Terms and Conditions shall apply.
- Holding Period: Unless otherwise agreed upon, the holding period specified in Schedule II of these Terms and Conditions shall apply.
- Changes to These Terms: The Merchant agrees that One.ooo has the right to amend or modify these Terms and Conditions on the website. Such amendments or modifications will be deemed agreed upon by the Merchant. One.ooo will inform the Merchant of changes via the registered account’s email address.
- Inconsistencies: In the event of any inconsistency, these Terms and Conditions shall take precedence over and supersede the Merchant Service Agreement unless explicitly stated otherwise in the Merchant Service Agreement.
Schedules
Schedule I - Service Fees
- Monthly or One-Time Fees
- Joining Fee Upon Go-Live (once-off): Waived
- Monthly Minimum Fee: Waived
- Per Transaction Fees
- Gateway Transaction Fee: Waived
- Electronic Cards: 3.30% + S$0.30 (Excluding 7% VAT or GST)
- Amex Service: S$0.50 (Excluding 7% VAT or GST)
- Alipay+ Service: 2.90% (Excluding 7% VAT or GST)
- QR Payment Service: 1.00% (Excluding 7% VAT or GST)
- Atome Service: 5.50% (Excluding 7% VAT or GST)
- ShopeePay Service: 2.80% (Excluding 7% VAT or GST)
- WeChat Service: 3.00% + S$0.12 (Excluding 7% VAT or GST)
Schedule III: Holding Period
- Electronic Card Service, QR Payment Service: 1 day
- Alipay+ Service: 5 days
- Atome Service: 5 days
- ShopeePay Service: 1 day
- WeChat Service: 2 days
Schedule IV: Atome Deferred Payment Structure
By utilizing the Atome Services, the Merchant agrees to be bound by the terms outlined in this Schedule IV: Atome Deferred Payment Structure (“Schedule IV”).
- Definitions Unless explicitly defined in this Schedule IV, capitalized terms shall have the meaning ascribed to them in the Merchant Service Agreement.
- “Applicable Law” includes all laws, regulations, guidelines, and requirements of any regulatory authority that have legal effect and apply to a party’s rights and obligations under this Schedule IV, including anti-money laundering, anti-bribery, anti-terrorist financing, sanctions, data privacy, tax, and consumer protection laws.
- “Assignment Settlement Amount” refers to the net amount payable by One.ooo Payments to the Merchant for each transaction, considering the total value of the deferred payments assigned by the Merchant to One.ooo Payments as per Clause 2.1.3, and all applicable fees charged by One.ooo Payments for the underlying transaction, as informed to the Merchant from time to time.
- “Atome” refers to APaylater Financials Pte Ltd or any related or group entity responsible for providing the Atome Services to the Merchant.
- “Atome Platform” means the websites (including subdomains), mobile applications, and APIs developed, maintained, and operated by Atome to facilitate the provision of Atome Services.
- “Atome Services” include (i) implementing and managing a deferred payment structure for customers, (ii) conducting validation checks and assessments on customers and merchants, (iii) managing accounts, and (iv) processing transactions and requests, allowing customers to make payments via the Atome Platform.
- “Cancellation” refers to the cancellation of a transaction for which the Merchant has been paid or was due to be paid, initiated by Atome.
- “Customers” refers to the Merchant’s customers who purchase Merchant Services via the Atome Platform.
- “Deferred Payment” refers to an outstanding payment under a deferred payment structure, which will be paid by the customer and may be assigned by the Merchant to One.ooo Payments for each transaction.
- “Deferred Payment Agreement” refers to the contract between the Merchant and a customer via the Atome Platform to conclude a transaction under a deferred payment structure, in a form similar to the one set out at https://www.atome.sg/en-SG/purchase-payment-contract.
- “Deferred Payment Structure” is an extended payment feature offered by the Merchant, allowing customers to pay the purchase price for a transaction in one or more installments on a deferred and interest-free basis.
- “Indemnified Parties” include One.ooo Payments, Atome, or their subsidiaries, partners, affiliates, employees, directors, officers, agents, representatives, and any third parties providing services on behalf of One.ooo Payments or Atome.
- “Merchant Funded Discounts” refers to promotional payment discounts granted by the Merchant to customers from time to time for promotional purposes.
- “Merchant Services” refers to the goods and services forming part of an order, as offered by the Merchant on any of the Merchant’s sites.
- “Order” means a customer’s application to purchase the Merchant Services, processed via the Atome Platform.
- “Payment Method” refers to the method of payment chosen by a customer to make payments to Atome, excluding prepaid debit cards, virtual debit cards, virtual account numbers, gift cards, or any other access cards.
- “Purchase Price” refers to the total monetary value of an order (including applicable taxes and delivery fees, minus any applicable Merchant Funded Discounts).
- “Refund” refers to a full or partial refund of a transaction.
- “Refunded Amount” refers to the amount refunded to a customer for a refund.
- “Re-Purchase Amount” refers to the amount equal to the corresponding settlement amount, less any deferred payments already received by One.ooo Payments, or any lesser amount determined by One.ooo Payments at its sole discretion, upon the occurrence of any event specified in Clause 5.1 related to a transaction.
- “Sites” refers to any of the Merchant’s physical stores, websites, or equivalent mirrors, replacements, substitutes, or backup websites.
- “Term” refers to the period during which this Schedule IV is in effect.
- “Transaction” refers to a successful order between the Merchant and a customer, facilitated and processed via the Atome Platform, and confirmed by the customer receiving notification of order approval through the Atome Platform.
- Atome Services
- To use the Atome Services, upon a customer initiating an order on your site, the Merchant shall:
- Offer to settle the purchase price under a deferred payment structure;
- Enter into a deferred payment agreement with the customer upon the order’s conclusion; an
- Immediately sell and assign to One.ooo Payments all present and future rights, title, and interest in and to the benefit of each deferred payment agreement for such order, including the right to receive the outstanding deferred payments from the customer under the deferred payment structure, and authorize One.ooo Payments to notify the customer of such assignment.
- Upon assignment under Clause 2.1.3, the order is concluded as a transaction, and One.ooo Payments will pay the Merchant for the assignment via the Merchant’s account with One.ooo Payments, subject to any commercial terms or fees imposed by One.ooo Payments, as notified from time to time.
- The Merchant acknowledges that Atome will conduct the following checks and assessments as part of the Atome Services:
- Real-time checks and validations on the Merchant’s eligibility, order transaction value, risk associated with the Merchant Services, and overall transaction risks; and
- Real-time checks and validations on the customer’s credentials, devices, relationships with other customers, and historical data.
- An order will be approved by Atome and concluded as a transaction if Atome is satisfied with the eligibility of both the customer and the Merchant at the time of the order, and if the authorization of the first deferred payment on the customer’s chosen payment method is successful.
- Cancellations The Merchant acknowledges that Atome reserves the right to cancel a transaction if the customer or Merchant fails to satisfy Atome’s validations, checks, and assessments, or if Atome suspects or detects suspicious activity by the customer or Merchant on the Atome Platform that may contravene applicable laws.
- RefundsThe Merchant acknowledges that any refund (full or partial) for a transaction must be initiated with One.ooo Payments within 60 calendar days of the transaction. Failure to do so may result in Atome rejecting the refund request at its sole discretion.
- Limited Recourse
- The Merchant acknowledges that One.ooo Payments has no recourse to the Merchant for any failure or delay by the customer to make a deferred payment, except in cases of dispute, cancellation, or waiver of the payment (“Recourse Event”).
- Upon the occurrence of a refund, the Merchant will owe One.ooo Payments a debt equal to the refunded amount.
- One.ooo Payments reserves the right to set off any re-purchase amount, refunded amount, or refund fees against any present or future settlement amounts, or to demand payment of these amounts within three business days of written notice to the Merchant.
- Marketing
Atome is entitled to display the Merchant’s logos and marks in marketing and publicity materials relating to the Atome Services, presenting the Merchant as equipped with the Atome Services.
- Indemnity
The Merchant agrees to indemnify and hold harmless the Indemnified Parties from any costs, damages, claims, actions, expenses, or liabilities arising from:
- Any failure by the Merchant to pay amounts due under this Schedule IV;
- Claims brought by third parties against the Indemnified Parties due to the Merchant’s breach of this Schedule IV or any applicable laws;
- Claims brought by third parties or customers relating to the Merchant Services;
- Complaints, goods rejections, and disputes arising from illegal false, outdated, or incomplete transactions;
- Any dishonesty, fraud, or fraudulent misrepresentation by the Merchant, its affiliates, or employees; and
- Any claims relating to breaches (or alleged breaches) of intellectual property rights, unless caused by negligence or willful acts by the Indemnified Parties.
- Miscellaneous
- This Schedule IV becomes effective and binding upon the Merchant’s use of the Atome Services. Either party may terminate this Schedule IV with 30 calendar days’ written notice. Upon termination, the Merchant will no longer be able to use the Atome Services.
- In case of any inconsistency between this Schedule IV and the Merchant Service Agreement, this Schedule IV will take precedence.
- Apart from Atome, no third party has rights to enforce any terms of this Schedule IV.
- This Schedule IV, including all incorporated documents, constitutes the entire agreement between One.ooo Payments and the Merchant concerning the subject matter and supersedes prior agreements.
- The Merchant agrees to execute and deliver any necessary documents or deeds upon request by Atome or One.ooo Payments to give full effect to this Schedule IV, including the assignment of receivables under the Deferred Payment Agreements.
