This Standard Terms of Use (“Terms”) is a contract between Merchant (“You”, “Your”, “Merchant”, “Customer”) and ONE Payments (“We”, “Us”, “Our”, “ONE Payments”, “Company”) in relation to Your use of ONE Payments Services (collectively Parties, and each a Party).
Please read this Terms carefully and ensure that You understand it fully before using Our Services. If You do not or cannot accept these Terms, You will not be able to use Our Services. By doing either of the following either on Your own and/or on behalf of Your Company as its authorised legal representative:
• checking the box displayed at the end of this Terms;
• clicking an “Agree” or similar button, where this option is provided by ONE Payments; or
• any use of our Services by You,
constitutes Your acknowledgement, agreement and acceptance of Our Terms.
We strongly recommend and urge that You maintain a copy of this Terms for your records.
means merchant’s online account where Merchant registers for ONE Payments’ services and/or utilises ONE Payments’ Services
means requirements applicable to Airwallex (as the licensed payment services provider regulated by the Monetary Authority of Singapore) and to ONE Payments insofar as it undertakes merchant due diligence activities as a distributor of Airwallex services. For the avoidance of doubt, primary responsibility for compliance with AML/CFT requirements lies with Airwallex, while ONE Payments’ obligations are limited to: (i) collecting and transmitting required Know-Your-Customer (KYC) and due diligence information to Airwallex; (ii) supporting ongoing monitoring and reporting requirements as instructed by Airwallex; and (iii) ensuring its own operations are consistent with applicable AML/CFT laws to the extent relevant to its role.
means any law, regulation, guidelines, or generally accepted practices, applicable to Merchant’s use, or ONE Payments’ provision of services which includes but not limited to laws governing AML/CFT, consumer protection, data protection, anti-corruption, human trafficking, child or forced labor, gambling, false advertising, illegal sale, purchase or exchange of any goods or services, taxes, data protection etc.
means the business activities, goods and services offered by the Merchant to its end-customers as declared during Merchant’s onboarding
means ONE Payments’ official website where Merchant logs in directly
means the Services, hardware or software including but not limited to the API, Merchant Dashboard and other services as outlined to Merchant
means the customers and/or consumers of Merchant
means the information recorded on Merchant’s end-customers, including but not limited to name, account numbers, credit card information, etc.
means the security standards for transmitting, processing or storing card data/payment details as required to be observed under the PCI Security Standards
means a method of enabling incoming and outgoing payments provided by a payment service provider. Such payment service providers includes but are not limited to, banks, card associations, payment gateway companies, e-wallet payment companies, prepaid card issuer companies including credit card or debit card, which may be used to carry out a Transaction
means the point-of-sale device with built in card reader for the purposes of accepting and processing in-person payment options including but not limited to credit/debit cards, NFC or QR-code based wallets, and any accessories or peripherals
means a sum of monies set by ONE Payments from time to time at ONE Payments’ discretion comprised of either funds (a) in the Merchant’s Account to be withheld by ONE Payments from funds to be settled to the Merchant and/or (b) separately deposited with ONE Payments by the Merchant
means an incoming or outgoing payment instructions
means the information recorded from Transactions
2.1. In this Terms, unless the context provides or requires otherwise:
a. references to one gender includes all genders;
b. words importing the singular includes the plural and vice versa;
c. a person includes references to an individual, a firm, a corporation (where incorporated), unincorporated associations, trusts, and partnerships;
d. no provision of this Terms shall be interpreted adversely against a party, solely because that party was responsible for drafting that provision; and
e. any reference to a law, regulation, rule, directive, delegated legislation, enactment or statutory provision is a reference to it as it may have been, or may from time to time be amended, modified, consolidated, re-enacted, or replaced and includes subsidiary legislation made thereunder.
3.1. ONE Payments will provide its services which includes a ONE Payments Merchant Account and/or POS Terminals (as so desired by Merchant) (collectively “ONE Payments Services” or “Our Services” as defined under Definitions) with payment processing functions facilitated through and powered by Airwallex (https://www.airwallex.com/sg), an entity duly licensed and regulated by the Monetary Authority of Singapore.
For the avoidance of doubt, ONE Payments acts solely as the technology provider and does not hold itself to be providing any regulated services under the Payment Services Act 2019. Any Regulated Activities (including but not limited to the processing, settlement, and safeguarding arrangements) are carried out by Airwallex as the licensed entity
3.2. The POS terminals and Merchant Account have various Payment Methods enabled as made available on ONE Payments website and/or the dashboard of the Merchant Account.
4.1. ONE Payments serves as the technology provider (i.e. non-financial related services) while all underlying Regulated Activities are being provided by Airwallex, and therefore Airwallex’s Terms (https://www.airwallex.com/sg/terms/onepayments) will also be applicable to You through Your use of any of the Regulated Activities.
4.2. Where ONE Payments partners with other licensed providers (“LP”), You will be notified by Us on such LP’s terms and conditions that is applicable to You and Your continued usage of Our Services will constitute such acceptance.
4.3. When you provide your information to ONE Payments, such information will be shared, as required by Airwallex or the respective licensed partners in the markets or jurisdiction which you are undertaking a Transaction and Airwallex or the LP will have an independent right to your personal information.
5.1. Prior to the completion of Your onboarding with ONE Payments, and at such other time as may be reasonably requested by ONE Payments and/or Airwallex. You will provide true, accurate, up-to-date and complete information as required under AML/CFT requirements and Applicable Law.
5.2. Neither ONE Payments nor Airwallex will be liable for any losses if You fail to provide, or do not provide the relevant information in relation to any AML/CFT requirements to your Merchant Account and/or Transactions.
6.1. You acknowledge and agree that Our Services will be used by You for Your Goods and Services only You acknowledge that Our obligations exist solely to the extent of Your Goods and Services.
6.2. ONE Payments/Airwallex must be notified and written approval obtained prior to any changes to Your Goods and Services that utilises Our Services.
6.3. Notwithstanding anything to the contrary, You will not use Our Services for any goods and services where it is illegal to offer or provide these to, from the relevant country, which are stated on ONE Payments website as restricted and prohibited lists, or as determined by Airwallex from time to time as part of its internal due diligence procedures. The restricted and prohibited lists may be updated by ONE Payments without prior notice where necessary to ensure compliance with Applicable Law, regulatory obligations, or to reduce potential liability at ONE Payments’ discretion.
6.4. You agree and acknowledge that: a. the provision of Our Services to Merchant’s goods and services, or its intended supply or sale of the Merchant’s goods and services shall not be interpreted as the provision of any advice or opinion as to the legality, regulatory, conformity to Applicable Laws or whatsoever; and b. You remain solely responsible for ensuring that its goods and services offered are in compliance with Applicable Law in the country of origin and the countries that the goods and services are offered.
6.5. Where ONE Payments and/or Airwallex, in its sole discretion, a. determines that there is a significant risk of such violation, b. ceases to be compliant, and/or if You violate such Applicable Laws
ONE Payments and/or Airwallex may freeze, suspend or terminate the Services offered to You.
7.1. Once Your onboarding is complete, You will receive your login credentials. You may access the ONE Payments website and use Your login credentials to access your ONE Payments Merchant Account and Dashboard.
7.2. ONE Payments allows multiple authorised users to access the account, and also advance features such as Maker-Approver module. Your preferences in how Your Merchant Account should be set-up will be customised during Your onboarding and You are responsible for ensuring that all authorised users of Your Merchant Account are properly approved by the Authorised Person(s) from Your company and their ongoing obligations in relation to Your Merchant Account.
7.3. You confirm and warrant to ONE Payments at all times that You are acting either on Your own behalf or, where applicable, on behalf of and for the benefit of Your end-customers only. ONE Payments have no relationship (whether express, implied, directly or indirectly) with your end-customers and does not purport to treat them as such.
7.4. You also acknowledge that ONE Payments is not a principal/party to any Transaction or be responsible for, or otherwise guarantee the performance of any Transaction(s) entered into by You and your end-customer. You remain solely responsible and liable for all acts and omissions of your end-customers.
7.5. The Merchant Account is a connected account provided by Airwallex to exclusively facilitate the receipt of business-related monies from Merchant’s end-customers and/or suppliers.
7.6. For the avoidance of doubt, the Merchant Account is not a banking account and is not subjected to Banking Act 1970 of Singapore, but a connected account that are held in safeguarded accounts provided by Airwallex that is non-interest bearing and serves as a conduit for business transactions (i.e. payments).
7.7. Merchant expressly authorises Airwallex, through ONE Payments, to receive and process monies on Merchant’s behalf with the intent of crediting these monies to its Merchant Account, subject to the successful processing of incoming monies. Merchant may also make payments from the Merchant Account including making payments to third party beneficiaries.
7.8. ONE Payments/Airwallex will treat the monies in the Merchant Account registered in the Merchant’s name as belonging to the Merchant and no other person other than the holder the Merchant Account has any rights to the monies held in the Merchant Account. Merchant may not assign or transfer its Merchant account to a third-party unless a court or competent authority requires Merchant to, in which ONE Payments/Airwallex shall use all commercially reasonable endeavors to assist the Merchant in executing such.
7.9. The Merchant Account may be subject to funding, payment or conversion due to security and/or legal requirements as determined by ONE Payments/Airwallex from time to time. Merchant may be asked to answer security questions or to complete other processes that ONE Payments/Airwallex may reasonably require in relation to any funding or payment transactions.
7.10. ONE Payments/Airwallex reserves the right to carry out all and any necessary AML/CFT, fraud or other illegal activity checks on the Merchant Account and its transactions at ONE Payments/Airwallex discretion.
7.11. ONE Payments may contact Merchant via email or other means with information or notices regarding its Merchant Account. It is Merchant’s responsibility to regularly check the proper functionality of its method of communication that Merchant has registered with its Merchant Account, and to retrieve and read messages relating to its Merchant Account promptly. Neither ONE Payments/Airwallex shall be liable for any loss arising out of Merchant’s failure to do so.
7.12. Balances, transactions, and/or conversions (as applicable) are displayed within the dashboard of the Merchant Account and Merchant should check its account balance and Transaction history regularly. Merchant should report any irregularities or clarify any questions it has as soon as possible to ONE Payments.
7.13. Merchant may close its Merchant Account at any time by contact ONE Payments and initiating instructions to withdraw any balances held at any time.
7.14. In the event of account closure, Merchant acknowledges that only ONE Payments/Airwallex shall process first-party transfers only (i.e. to a bank account that is held in the Merchant’s name).
8.1. The latest overview of supported Payment Methods may be found on ONE Payments’ website, Merchant Dashboard or be notified to You in writing, which may be updated by ONE Payments/Airwallex from time to time at its direction.
8.2. Activation and support for each payment method is subject to acceptance by the relevant LP that either ONE Payments/Airwallex may work with, and such LP may withhold or withdraw such Payment Methods at the LP’s discretion at any time.
8.3. Some Payment Methods may require You to enter into direct agreements, or provide the relevant due diligence information to the LP (whether through ONE Payments, Airwallex or from Merchant directly) before You may use the relevant payment method.
8.4. You may request for such Payment Methods to be made available to You via the Merchant Dashboard or ONE Payments customer service.
8.5. You acknowledge and agree that You will comply with the relevant terms of use (howsoever it is called), limitations, conditions or restrictions imposed by the LP in respect of the payment method offered.
8.6. You acknowledges that ONE Payments has no influence or control over Airwallex, or LP(s), or their relevant policies and further acknowledges that ONE Payments will use reasonable efforts to assist You in being accepted or having the relevant payment method made available.
8.7. Monies credited to Your Merchant Account are held in safeguarded accounts as provided for by Airwallex. Such monies in the Merchant Account are always kept separately from the accounts of ONE Payments/Airwallex, and Your monies will not be used by ONE Payments/Airwallex for any other purposes. In the event where ONE Payments/Airwallex were to become insolvent, You will still be able to claim Your monies back from Your Merchant Account.
8.8. Monies credited into Your Merchant Account (either from Yourself or a third-party) will be subjected to processing and AML/CFT checks and may be withheld until the AML/CFT checks is concluded. ONE Payments/Airwallex is not responsible for any monies until it is credited into the Merchant Account.
8.9. ONE Payments/Airwallex may at its sole and absolute discretion reject the incoming transaction. Where such transaction is rejected, the monies will be refunded back to the originating sender (net of any charges).
8.10. In the event that any of the incoming monies are subject to a reversal (e.g. refund, chargeback etc.), ONE Payments/Airwallex will deduct such reversed transaction from Your Merchant Account’s balance. If Your Merchant Account has insufficient balance to cover such reversal(s), ONE Payments/Airwallex reserves the right to require repayment from You.
8.11. You are responsible for regularly reconciling incoming monies with Your own records and You should be aware and acknowledge that monies that are credited into Your Merchant Account can be reversed. ONE Payments/Airwallex reserve the right to reverse an incoming transaction when the originating party, its bank or payment service provider has reversed (or is reasonably likely to reverse) a transaction to Your Merchant Account.
8.12. All incoming transactions or payments to Your Merchant Account must include clear and complete details (i.e. name and account number) to Your Merchant Account so that the incoming monies is appropriately credited to Your Merchant Account. It is Your responsibility to ensure that that the details are accurate, complete and clear. If no or incomplete details are provided, ONE Payments/Airwallex will not be able to credit the appropriate monies into Your Merchant Account. In such cases, neither ONE Payments nor Airwallex is liable for any loss that You may incur.
8.13. It is Your responsibility to notify ONE Payments as soon as reasonably practicable when You are aware of any error or incorrect transactions to Your Merchant Account and You expressly authorise ONE Payments/Airwallex to deduct such erroneous or incorrectly transferred monies from Your Merchant Account at any time.
8.14. Neither ONE Payments nor Airwallex allow any cash deposits into Your Merchant Account at any time.
8.15. ONE Payments/Airwallex will send payments in accordance with Your instructions to third-party beneficiaries or another account held in Merchant’s name that is specified to ONE Payments/Airwallex in accordance with the instructions given. In the event where the beneficiary account’s currency differs from the transaction’s currency, applicable currency conversion rates and FX fees will be applied.
8.16. You are responsible for ensuring that accurate, complete and correct instructions of the payment to the beneficiary, including but not limited to the correct details of the beneficiary to which the payment is to be made to. In the event where the instructions and/or details provided is incorrect and omitted, ONE Payments/Airwallex is not liable for any loss that You may incur and there is no guarantee that the monies can be recalled or returned to You.
8.17. You acknowledge that the information and details of the transaction including but not limited to beneficiary details will be subjected to AML/CFT requirements and You will provide any additional information requested within two (2) business days.
8.18. You will notify ONE Payments as soon as is reasonably practicable when You become aware of any unauthorised or incorrectly processed transactions, and in any event, no later than one (1) month after the date of the transaction.
8.19. Certain international transactions may require the transaction to be transmitted between multiple intermediaries beyond ONE Payments/Airwallex’s direct payment providers and these intermediaries may deduct a charge. Such charges may not always be possible to be calculated in advance and You agree to be responsible for such charges. ONE Payments/Airwallex will not be liable for any losses arising out of the charges being applied for such international transactions.
8.20. ONE Payments/Airwallex reserve the right to decline any transaction without assigning any reason if the transaction is deemed to be unlawful.
9.1. Subject to Applicable Laws and PCI-DSS requirements, ONE Payments will provide You with access to Transaction Data via the Merchant Dashboard. You acknowledge that Airwallex, as the licensed payment services provider, remains responsible for PCI-DSS compliance in relation to the secure processing, transmission and storage of cardholder data. ONE Payments does not independently process or store cardholder data and will only handle the information necessary for account setup, settlement reporting, customer service and related operational purposes.
9.2. You are responsible for reconciling the Transaction Data (including applicable Settlement Funds) provided by ONE Payments to ensure accuracy of the Transaction Data that is provided to You and if there is a difference between ONE Payments’ Transaction Data and Your Data of less than 0.5% (zero point five percent), both agree to use ONE Payments’ Transaction Data.
9.3. In the event where there is a difference in the Transaction Data of more than 0.5% (zero point five percent), both parties are to hold friendly negotiations to reach a common consensus.
9.4. Where a common consensus is not settled within thirty (30) days since the discovery of difference in Transaction Data, both agree to appoint an independent auditor whose findings shall be conclusive and binding on both Parties. Any costs and expenses in connection with the independent auditor’s findings shall be borne by:
a. if the findings of the independent auditors are closer to ONE Payments’ Transaction Data, being borne by You;
b. if the findings of the independent auditors are closer to Your own Transaction Data, being borne by ONE Payments; and
c. if the findings of the independent auditors determined are equal, both shall bear the costs and expenses in equal shares.
10.1. Where integration and connection are required, You shall provide and maintain the necessary equipment, software and facilities to connect with ONE Payments Services at Your own costs.
10.2. Both Parties shall work mutually to developing and implementing mechanisms for the security of the transmission of data over the course of using ONE Payments Services. Both Parties shall ensure the proper robust security measures are taken to prevent any hacking or unauthorised access of information and data.
10.3. Both Parties shall work together mutually to take the necessary measures to ensure that there is no breach of security and integrity of the relevant link between Your online store (as applicable) and ONE Payments Services. You shall ensure that Your end-customers are properly directed to ONE Payments’ payment page while ONE Payments shall ensure that its payment site is functioning properly.
10.4. Any issues arising shall be investigated and negotiated in a good faith resolution between Parties and Parties agree to indemnify, defend and hold each other harmless from any claims, actions, damages or losses arising out or in relation to this matter.
11.1. The fees and charges will be outlined in the pricing schedule provided to You by ONE Payments and may be revised from time to time. Such fees are all-inclusive, which incorporates the relevant charges imposed by Airwallex as the licensed payment services provider. For the avoidance of doubt, the fees payable represent a bundled rate and are not a direct pass-through of Airwallex’s underlying charges.
11.2. Unless otherwise stated, all fees and charges outlined are exclusive of goods and services tax and any other taxes as applicable.
12.1. You acknowledge that a Rolling Reserve may be imposed to cover potential transaction reversals (e.g. refunds, chargebacks etc.) where it has been demonstrated and/or ONE Payments reasonably believes there is any risk associated at ONE Payments sole discretion.
12.2. When the Rolling Reserve is imposed, the amount will not be accessible, and ONE Payments may hold the rolling reserve for as long as deemed necessary until it is deemed that any risks related to You is mitigated.
12.3. You agree that You will remain liable for all obligations set forth even after the release of the Rolling Reserve.
13.1. You acknowledge and agree that:
a. it is Your sole responsibility to store all log-in information and passwords (“login credentials”) used to access the Services safely and securely at all times and only allow Your authorised users to access the Services;
b. if You suspect that Your login credentials are stolen, lost or used without authorisation, or otherwise compromised, You must immediately contact ONE Payments and change Your login credentials. Any delay in notifying ONE Payments may affect the security of the Merchant’s Account which may result in losses in which such losses shall be borne entirely by You; and
c. as soon as You suspect or become aware of any transactions in connection with the Merchant Account having been,
a. made without Your authorization; and/or b. incorrectly initiated or executed transactions
(collectively, “Unauthorised Transactions”)
You must notify ONE Payments immediately.
13.2. If You do not notify ONE Payments within thirty (30) calendar days from the date of such unauthorised transactions, ONE Payments will have no liability to You in respect of the relevant matter which includes correcting the matter or obtaining a refund (“Transaction Resolution”). For notifications within the stipulated timeframe, ONE Payments shall use reasonable endeavours to assist You to obtain a Transaction Resolution subject to Applicable Law.
13.3. Where ONE Payments completed the Transaction Resolution for You but subsequently finds that You did not comply with the relevant obligations, You must reimburse ONE Payments for the value of the Transaction Resolution.
14.1. You acknowledge and agree that any information and/or documentation received from ONE Payments howsoever transmitted under this Terms (collectively “Confidential Information”) are confidential and You hereby undertake not to disclose or release to any third-party the Confidential Information nor use the Confidential Information for any purposes other than its intended use, without obtaining the prior written consent of ONE Payments. You undertake to promptly return or destroy all materials containing Confidential Information and/or copies to ONE Payments at ONE Payments request.
15.1. You consent to ONE Payments/Airwallex to monitor and keep records of Your access and activity when using Our Services.
15.2. By accessing and/or using Our Services, You consent to the collection, using, disclosing and/or processing of Your personal data in accordance with the Personal Data Protection Act 2012. Please refer to Our privacy policy on our website.
16.1. ONE Payments Services are provided on an “as is” basis. ONE Payments hereby disclaim all warranties of any kind, express, implied, statutory or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. ONE Payments does not warrant that the Services will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components. Nothing in this Terms shall exclude or limit ONE Payments’ liability arising from its willful misconduct, gross negligence, or fraud. For the avoidance of doubt, ONE Payments shall not be liable for service interruptions, delays, or errors arising from Airwallex as the licensed payment services provider, financial institutions, relevant counterparties and/or third-party networks.
17.1. You agree to indemnify, defend and hold ONE Payments, and its shareholders, subsidiaries, affiliates, directors, officers, agents, and employees harmless, at its own expense, from and against any and all claims, actions, proceedings and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including without limitation, reasonable legal fees and dispute resolution expenses) to the extent arising out of or relating to:
a. Your breach of this Terms or Applicable Law;
b. Your misuse of ONE Payments’ Services;
c. Your Goods and Services, including any claims by Your end-customers; or
d. any losses, penalties or fines imposed on ONE Payments by Airwallex or other counterparties, but only to the extent such penalties or fines are attributable to Your acts, omissions or breaches.
For the avoidance of doubt, You shall not be liable for penalties, fines or losses imposed on ONE Payments or Airwallex that arise solely from the actions, omissions, negligence, or willful misconduct of ONE Payments or Airwallex.
17.2. In addition, You shall indemnify, hold harmless and keep ONE Payments indemnified for losses in the event that that ONE Payments is acting (i) on the Your instructions, or (ii) on any instructions which ONE Payments reasonably believes to have been made by the You.
18.1. To the extent not prohibited by Applicable Law, neither Party shall be liable to the other for any incidental, special, indirect, consequential or punitive damages, including loss of profits, data or business interruption, arising out of or related to this Terms, regardless of whether such claim is based on contract, tort, strict liability or any other theory. Nothing in this Terms shall exclude or limit liability of either Party for: (i) death or personal injury caused by its negligence; (ii) fraud or fraudulent misrepresentation; or (iii) willful misconduct or gross negligence. ONE Payments’ aggregate liability to You under this Terms, whether in contract, tort or otherwise, shall not exceed the total fees paid by Merchant to ONE Payments under this Terms in the twelve (12) months preceding the claim, except where such liability arises from ONE Payments’ willful misconduct or gross negligence.
18.2. You shall be solely responsible for the sale and applicable ongoing obligations of Your Goods and Services. Any loss (including any consequential loss) incurred by ONE Payments (including any relevant LP) arising from the offer or sale or use of Your Goods and Services shall be solely borne by You.
19.1. In no event shall ONE Payments be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, pandemics, nuclear or natural disasters or acts of God, interruptions, loss or malfunctions of utilities, communications, hardware or software services. It is understood that ONE Payments shall use reasonable efforts consistent with accepted industry practices to minimize such disruptions or resume disruptions as soon as practicable under these circumstances.
20.1. This Terms shall be governed by, and construed in accordance with the laws of the Republic of Singapore. Parties agree to submit to the exclusive jurisdiction of Singapore.
20.2. If any dispute, controversy or claim arises out of or relating to this Terms, or to the interpretation, breach, termination or validity of this Terms, the parties to the dispute must use their best efforts to resolve such dispute through friendly negotiations or mediation. The negotiations or mediation must begin as soon as possible after one party has delivered to the other party a written notice setting out the matter of the dispute.
20.3. Arbitration: If such dispute is not settled within thirty (30) days after the date of the relevant notice, the dispute must be referred to and resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one (1) arbitrator to be appointed by the President of the SIAC. The language of the arbitration shall be English.
21.1. Any notice or other communication that is intended for You by ONE Payments may be sent to any contact information that You may have provided ONE Payments with. Any notice or communication shall be deemed to have been received: a. if communicated to You through:
i. email, provided that no delivery failure in respect of such email is received, will be deemed as You have received it immediately;
ii. any print or electronic media elected by ONE Payments, on the date of publication or broadcast; or
iii. post or mailing to Your last known address, on the day following such posting or on the day when it was so left.
21.2. Notwithstanding, ONE Payments may from time to time designate other acceptable modes of giving notices (including but not limited to push notifications, SMS notifications or other forms of electronic communication) and the time or event by which such notice is deemed to be given.
21.3. ONE Payments may make changes to the Services without prior notice if such changes: a. is required by Applicable Law or Regulator instruction; or
b. is required to enhance or add functionality to the Services and do not materially affect the existing terms of this Terms or the Services.
c. You will be notified of any changes and such changes shall be effective upon notification and You shall be deemed to have agreed to the changes through Your continued use of Our Services.
21.4. If any provision, term or condition of this Terms or part thereof is unenforceable by any legislation to which it is subject to, it shall be rendered unenforceable to that extent and it shall not affect or prejudice the enforceability of the remainder of such provision or the other provisions of this Terms.
21.5. No failure or delay to enforce ONE Payments’ rights under this Terms shall be deemed to be a waiver of such rights or operate so as to impede the exercise or enforcement at any subsequent time.
21.6. ONE Payments may assign or transfer any of its rights under this Terms and Conditions and may delegate or subcontract the performance of any obligation (e.g. payment processing or payment channel functions) under this Terms and Conditions. Unless expressly agreed by ONE Payments, You may not assign Your rights or obligations under this Terms and any purported assignment will be void.
21.7. Schedules, product agreements and amendments may be incorporated by specific reference to this Terms. This Terms will prevail if there is any inconsistency.
21.8. Save as expressly provided, a party who is not a party to this Terms have no rights under the Contracts (Right of Third Parties) Act 2001 of Singapore.
Last Updated: 8th December 2025