1.1. These POS Terminal Hardware Terms of use (“these Terms”) apply where ONE Payments Pte. Ltd. (“ONE Payments”, “We”, “Us”, “Our”) supplies a POS Terminal to a merchant (“Merchant”, “You”) using the Services. These Terms form part of, are to be read together with, ONE Payments’ Terms of Use and are incorporated into the Terms of use by reference.
1.2. Capitalised terms not defined in these Terms have the meaning given the Terms of Use. If there is a conflict between these Terms and the Terms of Use in relation to a POS Terminal, these Terms prevail to the extent of the inconsistency.
1.3. “POS Terminal” means the point-of-sale hardware device(s) supplied by ONE Payments to the Merchant, together with any associated firmware, software, and accessories.
1.4. “Delivery Completion” means the earlier of;
a. confirmed delivery of the POS Terminal to the delivery address provided by the Merchant, or
b. the date on which delivery reasonably attempted but cannot be completed due to the Merchant’s unavailability, refusal to accept delivery, or provision of an inaccurate delivery address provided by Merchant.
2.1. POS Terminals are shipped only to addresses within Singapore. The Merchant must not resell, export, or relocate a POS Terminal outside Singapore without ONE Payments’ prior written consent.
2.2. Risk of loss or damage to the POS Terminal passes to the Merchant on Delivery Completion. Title to the physical hardware passes to the Merchant on Delivery Completion or on full payment for the POS Terminal, whichever is later. All rights, title and interest in any software and firmware installed on or made available through the POS Terminal remain with ONE Payments and/or its licensors at all times and is licensed, not sold, to Merchant under Clause 7.
3.1. Merchant must use the POS Terminal only for processing Transactions in connection with the Services and must comply with:
a. the Payment Card Industry Data Security Standard (“PCI-DSS”) requirements applicable to the Merchant and its use of the POS Terminal;
b. applicable card scheme, payment network, and/or Partner Financial Institution requirements notified to the Merchant; and
c. any reasonable operating, security and operating instructions issued by ONE Payments from time to time.
3.2. Merchant must not modify, tamper with, reverse-engineer, or attempt to gain unauthorised access to the POS Terminal’s hardware, firmware, or software.
3.3. Merchant must not relocate the POS Terminal to a different business premise without notifying ONE Payments in advance.
3.4. The Merchant must take reasonable steps to protect each POS Terminal against loss, theft, unauthorised access and tampering. Without limitation to the foregoing, the Merchant must:
a. restrict access to the POS Terminal to authorised personnel;
b. not tamper with, alter, substitute, modify or attach or install any unauthorised hardware or software to the POS Terminal;
c. not permit any unauthorised person to repair, service, replace or modify the POS Terminal;
d. take reasonable steps to verify the identity of any person claiming to attend the Merchant’s premises to inspect, repair or replace a POS Terminal on behalf of ONE Payments; and
e. immediately notify ONE Payments of any suspected tampering, unauthorised access or other security concern relating to the POS Terminal.
3.5. ONE Payments may conduct audits or inspections of the Merchant’s use of the POS Terminal at the Merchant’s premise on not less than five (5) business days prior written notice during the Merchant’s normal business hours, save where ONE Payments reasonably suspects misuse, fraud, tampering, or a security incident, in which case shorter or no notice may be given.
4.1. Merchant must notify ONE Payments immediately upon becoming aware that a POS Terminal is lost, stolen, or may have been tampered with or compromised. On such notification, ONE Payments will use reasonable efforts to promptly suspend or deactivate the affected POS Terminal.
4.2. ONE Payments may also limit, suspend, or disable a POS Terminal’s functionality where it reasonably suspects fraud, tampering, a security incident, or a breach of these Terms, and will notify the Merchant of the reason as soon as reasonably practicable and, where the cause is remediable, the steps needed to restore functionality.
4.3. Following Delivery Completion, the Merchant is responsible for any loss of or damage to the POS Terminal, except to the extent such loss or damage is caused by a defect covered by the warranty under Clause 6 or by ONE Payments’ negligence or wilful misconduct. The Merchant is responsible for arranging any insurance it considers appropriate in respect of the POS Terminal.
5.1. Fees for the POS Terminal (whether a purchase price, rental fee, or deposit) are as set out in the Pricing Schedule as applicable and communicated to Merchant.
5.2. Except where a POS Terminal is defective and covered by the warranty under Clause 6, all purchases of POS Terminals are final and POS Terminals are not returnable or refundable after Delivery Completion.
5.3. Where a POS Terminal is defective on arrival or found defective within the warranty period under clause 6, Merchant may return it in accordance with clause 6, and ONE Payments will bear the cost of return shipping for that return.
6.1. ONE Payments warrants that, for twelve (12) months from Delivery Completion, the POS Terminal will be free from material defects in materials and workmanship under normal use.
6.2. The warranty does not apply to any defect, malfunction or damage arising from or relating to:
a. misuse, abuse, negligence or improper handling;
b. accidental or physical damage;
c. exposure to liquids, excessive heat, moisture or other unsuitable environmental conditions;
d. unauthorised repair, modification, alteration or tampering;
e. use of accessories, software or equipment not approved by ONE Payments or the manufacturer;
f. use contrary to any instructions issued by ONE Payments or the manufacturer;
g. loss, theft or disappearance of the POS Terminal; or
h. normal wear and tear.
6.3. If ONE Payments determines that a POS Terminal has a defect covered by this warranty during the Warranty Period, ONE Payments will, at its option, repair or replace the defective POS Terminal at no additional charge to the Merchant.
6.4. Any replacement POS Terminal provided under this Clause may be new or refurbished and will be covered for the remainder of the original Warranty Period.
6.5. Before accepting a warranty claim, ONE Payments may require the Merchant to carry out reasonable troubleshooting steps and/or return the POS Terminal for inspection. If inspection determines that the defect is not covered by the warranty, ONE Payments may charge the Merchant reasonable repair, replacement and/or shipping costs, provided such costs are notified to the Merchant before any chargeable repair or replacement is carried out.
7.1. All software and firmware installed on or made available through the POS Terminal is licensed, not sold, to the Merchant. ONE Payments and/or its licensors grant the Merchant a limited, non-exclusive, non-transferable and revocable license to use such software and firmware solely in connection with the Merchant’s authorised use of the POS Terminal and the Services.
7.2. ONE Payments may remotely install, update, modify or replace software or firmware on the POS Terminal where reasonably required for security, functionality, regulatory compliance, PCI-DSS compliance, card scheme requirements or compatibility with the Services. The Merchant must not prevent, interfere with or attempt to disable such updates.
7.3. Certain updates, maintenance or security measures may temporarily affect the availability or functionality of the POS Terminal. Where reasonably practicable, ONE Payments will provide advance notice of planned maintenance that is expected to materially affect the Merchant’s ability to process Transactions.
7.4. ONE Payments may suspend or disable transaction processing on a POS Terminal that is operating unsupported, outdated, compromised or unauthorised software or firmware where reasonably necessary to protect the security or integrity of the Services.
8.1. Nothing in these Terms excludes or limits either Party’s liability for:
a. death or personal injury caused by its negligence including personal injury caused by a defective POS Terminal;
b. fraud or fraudulent misrepresentation;
c. wilful misconduct or gross negligence; or
d. any other liability that cannot be excluded or limited as a matter of Singapore law.
8.2. Subject to clause 8.1, ONE Payments aggregate liability arising out of or in connection with the supply, condition or performance of any particular POS Terminal will not exceed the purchase price paid by the Merchant to ONE Payments for that POS Terminal. This limitation does not apply to any liability for property damage caused by a defective POS Terminal, which will instead be subject to the applicable limitation of liability provisions in the Terms of Use.
8.3. Subject to clause 8.1, neither Party is liable to the other for indirect, consequential, or special loss, or for loss of profits, revenue, or business opportunity, whether arising in contract, tort, or otherwise.
9.1. If the Merchant Account or Merchant’s access to the Services is suspended, restricted or terminated in accordance with the Terms of Use, ONE Payments may correspondingly suspend, restrict or disable the POS Terminal’s transaction processing functionality. Any such suspension, restriction or termination does not affect the Merchant’s ownership of the physical POS Terminal where title has passed to the Merchant under Clause 2.2.
9.2. These Terms shall form a part of the Terms of Use where applicable, and the Data Protection, Force Majeure, Notices, and Governing Law and Dispute Resolution provisions of the Terms of Use apply to these Terms as if set out in full.
Last Updated: 18th August 2026