Common Questions & Answers

ONE Payments is a secure, innovative platform designed to streamline and simplify financial management services. We offer a wide range of products and services, including payment processing and financial technology solutions to help businesses and individuals manage their cashflow efficiently.

To apply for a Live account with Opn, merchants must first ensure that their website includes two essential policies: the Business Policy and the Privacy Policy. We provide a wide variety of payment services, including: - International and domestic money transfers - Payment gateway solutions for businesses - Cross-border payment processing - Debit card payment for businesses - Merchant solutions for accepting payments online and in-store

To make a payment or transfer, simply log in to your ONE Payments account, select the **"Send Money"** or **"Make Payment"** option, and follow the steps to enter the recipient’s details and amount. You can also choose to transfer from your bank account, debit card, or wallet balance.

Yes, you can track your transactions in real-time. Once a payment or transfer is made, you will receive a confirmation email or notification. Additionally, your transaction history is available under the **“Transaction”** section of your account dashboard

If a transaction fails, you will be notified immediately with an error message. Common causes for failure include incorrect recipient details or insufficient funds. In such cases, funds are usually returned to your account. For further assistance, please contact our support team.

You can easily withdraw funds to your linked bank account or payment card. Simply log in to your account, select the **"Withdraw"** option, choose the amount and destination, and confirm the transaction. Withdrawal times may vary depending on your bank and location.

Yes, there are transaction limits depending on your account type, the destination country, and the payment method.

If you forget your password, click on the **"Forgot Password"** link on the login page. You will be prompted to enter your registered email address or phone number. Follow the instructions sent to reset your password.

To update your personal or business information, log in to your ONE Payments account and navigate to the **“Account Settings”** section. You can update your profile, contact details, and business information from there.

ONE Payments is the solution provider and all regulated functions are performed by Airwallex, and entirely regulated by the Monetary Authority of Singapore.

At ONE Payments, we are committed to transforming the way businesses and individuals manage their cashflow. Our mission is to simplify cashflow management and drive innovation in the financial ecosystem. By leveraging cutting-edge technology, including low-code solutions and advanced API integrations, we aim to deliver a personalized, intuitive experience for businesses of all sizes. Whether you are a local SME or a global corporation, we have the expertise and tools to support your payment needs, allowing you to focus on growth and success. With a leadership team that brings deep expertise across finance, technology, and compliance, ONE Payments operates under a strong regulatory framework. We are fully committed to adhering to the highest standards, ensuring trust, security, and transparency in every transaction. Our vision is to be the preferred partner for businesses looking to navigate the complexities of payment services with confidence, efficiency, and innovation. At ONE Payments, we don’t just move money—we empower businesses to move forward. Join us as we shape the future of payments and the financial ecosystem.