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Common Questions & Answers

Find answers to the most common questions about our services, policies, and more. If you need further assistance, we're here to help!

What is One Payments?What is One Payments?

One Payments essence

  • Account
  • Security

How can I create an account with One Payments?How can I create an account with One Payments?

Create account

  • Payments
  • Integration

What services does One Payments offer?What services does One Payments offer?

Service from One Payments

  • Integration

Is my data safe with One Payments?Is my data safe with One Payments?

Safety from One Payments

  • Payments

Are there any fees for using One Payments?Are there any fees for using One Payments?

Fees from One Payments

  • Payments

How do I make a payment or transfer money?How do I make a payment or transfer money?

Payments or Transfers in One Payments

  • Payments
  • Refunds

Can I track my transactions?Can I track my transactions?

Tracking of Transactions

  • Security

What happens if my transaction fails?What happens if my transaction fails?

Transaction failure flow

  • Merchant dashboard
  • Security

How do I contact customer support?How do I contact customer support?

Customer support connection

    Can I integrate One Payments with my business website?Can I integrate One Payments with my business website?

    One Payments Integration

      How can I withdraw funds from my One Payments account?How can I withdraw funds from my One Payments account?

      Funds withdraw from One Payments

      • About One Payments

      Are there limits on the amount I can send or receive?Are there limits on the amount I can send or receive?

      Limit of amount

      • Payouts

      What should I do if I forget my password?What should I do if I forget my password?

      Password resetting

      • About One Payments

      How can I update my personal or business details?How can I update my personal or business details?

      Personal or business information updating

        What currencies are supported by One Payments?What currencies are supported by One Payments?

        Supported currencies

          About usAbout us

          About us

            Can't find the answer you're looking for?

            About us

              **About Us – One Payments Pte. Ltd.** At One Payments, we are committed to transforming the way businesses and individuals manage their payments. As a leading payment service provider, we specialize in offering seamless, secure, and efficient solutions for domestic and cross-border money transfers, merchant acquisition, and digital payment solutions. Our mission is to simplify payments and drive innovation in the financial ecosystem. By leveraging cutting-edge technology, including low-code solutions and advanced API integrations, we aim to deliver a personalized, intuitive experience for businesses of all sizes. Whether you are a local SME or a global corporation, we have the expertise and tools to support your payment needs, allowing you to focus on growth and success. With a leadership team that brings deep expertise across finance, technology, and compliance, One Payments operates under a strong regulatory framework. We are fully committed to adhering to the highest standards set by the Monetary Authority of Singapore (MAS), ensuring trust, security, and transparency in every transaction. Our vision is to be the preferred partner for businesses looking to navigate the complexities of payment services with confidence, efficiency, and innovation. At One Payments, we don’t just move money—we empower businesses to move forward. Join us as we shape the future of payments

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